The consultants of the hotline 7333 continue to provide round-the-clock consultations via phone and text mode.
General queries received by the hotline include: suicidal behaviour and acute suicide, domestic violence and family challenges, anxiety, loneliness, depression, PTSD and adaptation difficulties, relationship and divorce issues, and information requests, including mistaken and silent queries. The most frequent requests relate to suicidal behaviour and acute suicide, anxiety, loss and grief, information requests, relationship problems, and loneliness.
During the reporting period of August 2023, 3102 consultations were provided, 2182 of these via phone, and 920 in real-time chats.
In total, during August 2023, our system received more than 5845 requests for assistance, 21.8% of which were about suicidal behaviour among callers and their relatives from the total number of targeted quality calls, amounting to 2077 consultations.
This means we were able to process 53% of the entire flow of potential consultations. In August, two psychologists were on shift consulting most of the week, except Friday, Saturday, and Sunday from 7 p.m. to 7 a.m. During these times, there were three psychologists on duty simultaneously. We prioritised telephone consultations. If contacted via chat, we ask to call if the query is not crisis-related - we direct to partner organisations. We find it necessary to return to the categories of quality (targeted and non-targeted) and non-quality/lost calls. In August, two psychologists were on shift consulting most of the week, except Friday, Saturday, and Sunday from 7 p.m. to 7 a.m. During these times, there were three psychologists on duty simultaneously. We prioritised telephone consultations. If contacted via chat, we ask to call if the query is not crisis-related - we direct to partner organisations. We find it necessary to return to the categories of quality (targeted and non-targeted) and non-quality/lost calls.
Requests are divided into types: targeted, non-targeted, and lost.
Lost or non-quality calls are primitive-entertainment and aggressive (a single caller may call 5 times under the influence of alcohol or for entertainment purposes, as we observe in the case with teenagers).
Targeted Quality – has a thematic focus and provides a certain type of consultation (crisis, psychological, informational consultation, or emotional support).
Non-targeted – silent, dropped, erroneous. We do not classify them as poor quality because an individual can call back after our informational consultation, understanding the issues for which they can contact the helpline.
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With care for you, LifeLine Ukraine.
